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  • FAQ
  • What must I do when I dial 1-1-0?

    1-1-0 is the phone number to be dialled in an emergency of fire and rescue. When you have dialled 1-1-0, tell the operator of the Fire Call Centre about the full address of the involved place (district, neighbourhood, street, door no of the involved house/workplace/building, etc. or the scene of the road accident and the contact phone number), the type of fire if you see clearly, the storey number of the burning building, whether a person/people was/were trapped in the involved place and whether there is an injured person in that place.

  • What should I do when I have seen a fire engine with its beacon lights on and its siren sounding?

    A fire engine with its beacon lights on and its siren sounding is a responder which is going to respond to fire and rescue incidents. According to the Traffic Regulations, when you see a fire engine or engines going to respond to fire & rescue incidents, you have to give priority to it/them by changing lanes or even stopping while it is /they are passing by. You must not penetrate into the convoy of fire engines, not occupy the hard shoulder and not park on streets or roads at random.

  • What should be done for disabled people against fire risks?

    First of all, a fire evacuation plan must be perfectly made for emergency risks. Visual and audible signals and alarms should be mounted in proper places. Means of egress ought to be always kept clear of obstacles. Also evacuation drills have to be carried out regularly. Making a fire evacuation plan is necessary for all people. In case of a fire, it is essential to evacuate your building without losing time. Conducting fire evacuation drills regularly makes us ready for real evacuations.

  • How can I get the fire report or a copy of the report of my burned home / workplace?

    You can get a copy of the fire report from the fire station whose crew(s) first responded to the incident. Are we billed for fire & rescue services? Receiving fire & rescue services from Istanbul Fire Department in incidents of fire, traffic accident, flood, collapse,etc. is free of charge. However fire safety courses from public & private sector, rent-a-fire engine service and water evacuation due to no heavy rain are charged according to the tariff fixed by the Istanbul Metropolitan Municipality.

  • Fire Safety

    Fire safety is the set of practices intended to reduce the destruction caused by fire. Fire safety measures include those that are intended to prevent ignition of an uncontrolled fire, and those that are used to limit the development and effects of a fire after it starts. Fire safety measures include those that are planned during the construction of a building or implemented in structures that are already standing, and those that are taught to occupants of the building. Threats to fire safety are referred to as fire hazards. A fire hazard may include a situation that increases the likelihood of a fire or may impede escape in the event a fire occurs.

  • Carbon Monoxide

    What is carbon monoxide poisoning? Carbon monoxide poisoning occurs after too much inhalation of carbon monoxide (CO). Carbon monoxide is a toxic (poisonous) gas, but, being colorless, odorless, tasteless, and initially non-irritating, it is very difficult for people to detect. Carbon monoxide is a product of incomplete combustion of organic matter due to insufficient oxygen supply to enable complete oxidation to carbon dioxide (CO2). It is often produced in domestic or industrial settings by motor vehicles that run on gasoline, diesel, methane, or other carbon-based fuels and from tools, gas heaters, and cooking equipment that are powered by carbon-based fuels such as propane, butane and charcoal. Exposure at 100 ppm or greater can be dangerous to human health.

  • Fire Extinguishers

    A fire extinguisher, or extinguisher, is an active fire protection device used to extinguish or control small fires, often in emergency situations. It is not intended for use on an out-of-control fire, such as one which has reached the ceiling, endangers the user (i.e., no escape route, smoke, explosion hazard, etc.), or otherwise requires the expertise of a fire department. Typically, a fire extinguisher consists of a hand-held cylindrical pressure vessel containing an agent which can be discharged to extinguish a fire. Fire extinguishers in all buildings other than houses are generally required to be serviced and inspected by a fire protection service company at least annually. The servicer places a tag on the extinguisher to indicate the type of service performed (annual inspection, recharge, new fire extinguisher).

  • Work Accident

    A work accident, workplace accident, occupational accident, or accident at work is a "discrete occurrence in the course of work" leading to physical or mental occupational injury. According to the International Labour Organization (ILO), more than 337 million accidents happen on the job each year, resulting, together with occupational diseases, in more than 2.3 million deaths annually. The phrase "in the course of work" can include work-related accidents happening off the company's premises, and can include accidents caused by third parties, according to Eurostat. The definition of work accident includes accidents occurring "while engaged in an economic activity, or at work, or carrying on the business of the employer" according to the ILO. The phrase "physical or mental harm" means any injury, disease, or death. Occupational accidents differ from occupational diseases as accidents are unexpected and unplanned occurrences (e.g., mine collapse), while occupational diseases are "contracted as a result of an exposure over a period of time to risk factors arising from work activity" (e.g., miner's lung).

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