1-1-0 is the phone number to be dialled in an emergency of fire and rescue. When you have dialled 1-1-0, tell the operator of the Fire Call Centre about the full address of the involved place (district, neighbourhood, street, door no of the involved house/workplace/building, etc. or the scene of the road accident and the contact phone number), the type of fire if you see clearly, the storey number of the burning building, whether a person/people was/were trapped in the involved place and whether there is an injured person in that place. If you don’t know the exact address of the scene, you should describe the address from a reference point such as a super market, school, petrol station, mosque or a well-known place. Try to answer all the questions the operator has asked you. Then the operator is going to evaluate the information received from you and decide which crew(s) will be dispatched to the scene.